Email us at firstname.lastname@example.org
and include any items you wish to discuss and we will email you back promptly.
Call us at 877-473-1199. Cris will be happy to assist you and have your order shipped immediately.
Our Price Match Promise
Our Price Match Promise. If you find a lower price - we will match it at your time of purchase. Stop by, email or give us a call.
* Must be identical product competitor has in stock.
* We must have it in stock.
* We must be able to verify the competitors price.
* Must be applied at time order is placed.
* Does not apply to previous purchases.
* We cannot honor misprinted ad prices of other retailers.
* This offer cannot be combined with any other existing offers or discounts.
We're here by the hours below or appointment:
1217 West Wisconsin Ave
Oconomowoc, WI 53066
Shipping and Receiving
N8069 Highway F Unit 101
Ixonia, WI 53036
Mon 10:00am-5:00pm CT
*Free shipping on select paddleboards and paddleboard packages (up to $100) in the continental USA.
Check out our packing method
It's the best in the industry!
Free shipping on accessory orders over $200 in the continental USA. Excludes board bags, $25 ship fee.
- For orders under $200, we calculate the shipping cost and add it to your order manually to ensure you the lowest rate.
- Some areas may be additional, should your ship to location be additional we will contact you for your approval prior to processing your order.
- Shipping costs on used and demo paddleboards are extra. Email us or call us at 877-473-1199 for a freight quote.
- Does not apply to international orders. If you are outside of the continental USA please email or call us at 877-473-1199 for a freight quote.
- Orders delivered outside the continental US must be a minimum of $200.00.
- This includes all international destinations and US zip codes to AK, HI, PR plus all US territories including APO, FPO and DPO addresses.
- After you submit your order, we will email you a shipping rate quote for your approval before processing your order.
Please enter expedited delivery instructions in the Special Instructions section when checking out. We will respond to your request by email prior to shipment. If we are in the office, this will be within one hour, otherwise within one hour of arriving at the office.
We want you to be satisfied with your purchase from us. If for any reason you need to return or exchange an item, please give us a call so that we can issue you a Return Merchandise Authorization #. All exchanges/returns must have a RMA# on the packaging. Items received without a RMA# on the outside of the packaging will be refused.
Returns of any UNUSED items are accepted within 30 days of invoice date for a full refund excluding shipping. Items must be returned in original packaging with all manuals, tags, etc. Merchandise returned that looks used or without all original packaging is subject to a restocking fee. Ship returns UPS, FedEx or delivery confirmation US mail. We cannot accept COD's or collect shipments.
We will notify you at the time we receive your order of any item not in stock and its expected delivery date. We will not charge you until the day we ship except for special orders.
If there's an item you don't see on our website and would like our assistance in getting it for you, please email us at: email@example.com
With over 200 SUP boards, 150 paddles and extensive accessory inventory, it is unlikely there will be any delay in your order being shipped. Should there be a delay, we will advise you within one day of receipt of your order.
Product Availability - Closeouts:
We update our website daily, so it's very unlikely that a closeout item you order on our site will be sold out. In the rare event when demand exceeds supply, we'll contact you within one day.
All orders will receive an e-mail confirmation to assure that your order has been placed. If you don't receive verification from us within 15 minutes of your order, please email us at: firstname.lastname@example.org
Rock solid guarantee; We're committed to your satisfaction with every purchase. Should you have any question or problem with any item, please contact us immediately so we can get it taken care of for you promptly.
We do not track our visitors by IP address, website, email, or any other method.
We do not sell, lease or rent your private information, period. Your credit card information is never shared with anyone and our sales staff can only see the last (4) digits. We gather your email address only when you offer it to us for correspondence or email confirmation of your shipment, and use it only when we need to contact you regarding your order or notify you of select Paddleboard Specialists promotions.
In-stock items are normally shipped within 1-2 business days. Tracking will be sent to the email provided as soon as the items have been picked up by the shipper. If any shipping cost is shown, it is included in your order total.
Order information is encrypted using industry standard SSL encryption.