02.1.12
Thanks for all your time and expertise! (Keith just ordered a Starboard Ace 14)
Keith from San Juan Capistrano, CA.

01.31.12
Thank you for all your help as well as clearing up the confusion. You epitomize customer service...I WILL be a return customer!
Mike from Bridgetown, Barbados

01.25.12
Wow, that was fast! Thanks very much. The part fits perfectly!
Megan from Key West, Florida

01.12.12
Hey guys!
Just paddled about 1/2 of the Battle of the Paddle distance race course. Wow, what a great board! (Bark Dominator) I averaged 0.7 mph faster than my surfboard and my heart rate was down 10 bpm. The board is way more stable than I imagined especially since it is narrower than the other 14 ft. Barks that I have paddled. The thing that amazes me the most is that it is way easier to paddle as indicated by my heart rate.
Thanks again, it has been a pleasure dealing witbh you and I hope I get to meet you sometime. Even though I paddle at Dana Point with some of the great paddlers and get to try out almost everything, I still enjoy listening to your comments. Thanks again!
From Baby Beach, Dana Point,CA
Jeff

12.17.11
I wanted to thank you for all of the help on the phone last week. I got the paddle yesterday and it is a beauty. (Quickblade Flyweight) You are right, it is amazingly light. I can't wait to try it.
Jan from St Claire Shores, MI.

12.16.11
I just wanted to let you know my paddleboard (Bark Competitor) arrived Tuesday evening and it is beautiful. I’m glad you added the tape. Love the paddle also. (Quickblade Flyweight) Thanks for the perfect packaging job!
The AIT Truck drivers were wonderful. Not only did they stay but also helped me unpack the board and paddle.
Again, thanks for your help.
Pat from Bellevue, WA.

12.12.11
I wanted to let you know that I've been out on the board (2012 Hobie 12'6" E-Series) 3 times since Friday and the board is amazing. Great balance and glides well. You feel like you have something underneath you when you are paddling unlike the 404 which seems like you're not connected to the water. The board is beautiful and a joy to own. Thanks for helping me out with this.
Mark from Irvine, Ca.

11.29.11
Thank you so much! My husband will be so happy when he opens this for Christmas! Thanks so much for checking! Your the best! Great job! Suzanne

11.28.11
I got a chance to try the paddle (Quickblade Kanaha 3pc adjustable) this weekend back home in Barcelona, both in the waves and just cruising: I love it!!! It is so light and I love the EVA handle!
Thanks again.
Christophe from Barcelona, Spain

11.5.11
Haven't gotten the chance to thank you for all of your help. The Hobie Elite 14' bamboo is perfect. The whole process from order to delivery couldn't have gone any smoother. Thanks again, Love the board.
Jay from Murrayville, Georgia

10.31.11
You guys are 3 for 3. Laird arrived today undamaged. Monster traction drying on nose & if waves last till tomorrow I'll be riding it in ocean by Jupiter Inlet Florida.
Thanks again.
Tom from Center Moriches, NY

10.25.11
Thank you again for all of your personal attention in this matter and your herculean effort to get these (2012 Hobie Elite 14') to us for the event this weekend.
Kathleen from San Fransisco

10.10.11
We just want to say thank you very much. We have received the paddle. It is perfect. We have to tell you that your customer service is the best one of all. This is true.
Thank you very very much.
Julie and Patrick from York Beach, ME

10.5.11
THEY'RE HERE!!!!!!
Got them yesterday afternoon and by 5pm my daughter and I were paddling! She loves the Starboard and the Laird is terrific...
Thanks again for everything...and please do not hesitate to give me a shout if u or any of ur paddle friends will b here in the us virgin islands,, id be happy to take you out for a paddle...got boards thanks to you! Be Well,
Karen from St John. Virgin Islands

10.4.11
Bloody efficient!!! Thank you so much, I will refer to friends!
Good evening to you.
Michel from Geneva, Switzerland

10.3.11
I'm sorry for not telling you earlier but the QB Kanaha you sent me is marvellous! Light and very easy to handle!
Take care.
Henrik from Färjestaden, Sweden.

10.3.11
Thanks again for all of your help in selecting a paddleboard. I've taken it out on the flat water about a dozen times and into the surf 5 or 6 times. I've had a blast with both. The 11' NSP seems like a good all around fit for me and my present needs.
Thanks again.
Steve from Mystic, CT.

09.28.11
Thanks again for all your help, you guys are great to deal with!!!

09.20.11
So, again, thanks so much. I cannot believe that this took less than a week to go from initially talking with you and getting your great advice about choices, and then having the boards sitting here in my home. We did our homework online and glad that paddleboard specialists made it to the top of our list. Next time, and there will be one given my daughters reaction, we will contact you right off the bat.
Jon from Ann Arbor, Mi.

08.29.11
Thank you, thank you, thank you!!! The board arrived in perfect condition and I had it out for the first time today. A kid in a candy store is the only description that I can use. I promise to recommend you to everyone I talk SUP to!!!
Thanks again.
Mark from Flower Mound, TX

08.12.11
Attached is a pic of the board having an afternoon "Dog Paddle," so named because it's off the Chicago's Dog Beach on Lake MI. It's been great for the (literal) dawn patrols, as well. I've had plenty of people ask where to get one and I always tell them about your place. Thanks, again!
Matt from Chicago



08.10.11
Hi. It's Jonathan from Texas. I just want to thank you for everything. I love my new paddle. My wife loves her new board and paddle. I will be purchasing a board and will call u soon. Thanks again.
Jonathan

08.8.11
Here's my youngest SUP student ever (grandson Ben - age 6 1/2) he was even holding the paddle with all of your logo showing - good guy! He really got going in the first minute - and loved it! It was fun for him to see Tony (paddleboard specialists shipping manager) out with us on our second session - and we're headed out again this morning!
Thanks again,
Jeanne from Madison, WI



08.5.11
My board was just delivered. It was in perfect shape and excellent job on the packing. However, the heat index is 116 degrees today and I was soaked after unpacking the board. Well worth it! I am going to have to take off Friday morning so I can beat the heat and get it out on the lake. Can’t wait!!! Very satisfied customer, beyond my expectations, thanks for your service, top notch.
Richard from Cleveland, Mississippi
NSP 14’ owner

08.4.11
After pestering you for a week or two (before I purchased a board) I thought it only fitting to send you a great big THANK YOU! My board arrived to NC just fine. I've had a great week on it and want to let you know how much I appreciate your awesome customer care. Now to just keep the Carolina clay off that beautiful white deck pad. :) I hope you enjoy the rest of your summer!
Many Thanks,
Jennifer from Cornelius, NC

08.1.11
Gary and Chris,

Thanks for your help, insight and advice on boards, products, paddling technique etc.!!! Also wanted to thank you for providing the gift certificate, sweatshirt and buying a raffle ticket for our event for the ny city paddle! Here is a photo of our team, Poseidon's Pirates. Several of these boards were purchased from your fine establishment. I am holding the Bark, Denny has the Hobie, his wife Claire has the Tahoe. Quite the motley looking crew of pirates!

When you guys need your Paddle Tattoos, come to NJ, I'll do a proper job!!

best regards,
Patrick from NJ


07.28.11
You Folks Rock!! Super-fast delivery and awesome customer service. You folks are truly one of the best! I appreciate all your assistance. Took my new baby, Amundson TR 11"4' out for her first glide and I cannot be any happier. My new QB Flyweight paddle (arrived customized to my height ~ thank you) is perfect as well.
I'm very glad to have listened to your expert advice in choosing my very first SUP board and paddle. You have exceeded my expectations.
Fondly,
Anika from Rochester, NY

07.26.11
Thanks for all of your help and rocking customer service- feels special to work with you and more and more that is a rare thing in retail.
Alan from Denver, Colorado

07.15.11
Big thanks. My bag arrived today and it's great, the board is now safely snuggled inside. Fins arrived too. Very impressed by your quick service.
Erich from Grayslake, Il.

07.14.11
You and your company are very efficient to deal with, so I will be back.
Dave from Wayzata, Minnesota

07.13.11
I got the boards yesterday and rode them last night. The boards and paddles were nicer than I anticipated. (Naish Nalu AST boards and Aquaglide Rhythm paddles)
Thanks for the great service and advice.
W. Reggie from Hickory, NC

07.10.11
I wanted to thank you and your family for a great day. (at the Midwest Stand Up Paddle Festival) It was such a great learning experience for me. Not only had I been waiting a long time for a race to come to the midwest, but I got to hang out with great people and I learned so much! It is such a great community that you put together.
Matt from Bloomington, IL.

07.7.11
Good Morning Again Gary!
I just wanted to thank you again for teaching me how to paddleboard this morning. You were wonderful on camera and you have a real gift for teaching people and making them feel calm and relaxed. I wish you many blessings on your business, both this weekend and in the future. Please email me the information about your next event to benefit the Zoo. We'll see what we can do to help you promote it!
Thanks again and have a great day.
Sincerely,
Elishah Oesch
Morning Anchor
WKOW Channel 27 Madison, Wi

07.1.11
Thanks again for taking the time to let me demo that board and buy it Thursday evening. (Surftech Bark Dominator) I had it out on a downwinder last night. Wow. I'd get on a wave, and the nose would porpoise under the water, but my speed would just increase, and stability is rock solid. A really sweet feeling. All around, it's quite a speed machine, and rock solid stable, even in sidewaves. I never even fell off until I got back and was practicing buoy turns. I'm gonna sell you a few of these to my friends so I have buddies to paddle with!
Ryan from Minneapolis

06.29.11
We always sing the praises of your business for the excellent customer service you give. You ought to open a shop in Traverse City, Michigan- it would be a huge hit!
Best regards - Alan

06.27.11
thanks for the help! I love love love my new toy!!!! (Surftech Universal Series 11'6")
Jen from Whitewater, Wi.

06.26.11
Everything made it here. Fast and safe. Thanks for all the help again. As always your advice and willingness to help are genuine and are second to none with anyone I have done business with for anything. Keep on spreading the word.
Thanks, Mike from Jackson, Wyoming

06.22.11
I'm loving the board!! (Hobie 14' Elite) I paddled it yesterday in the ocean for several miles. When you step to the back of the pad the board handles all conditions extremely well. I pushed thru a sloppy inlet with large boat wake and then went down coast with the wind. It surfed bumps well, but working your feet forward and back is the key!! I then surfed the board to see how it would feel on a down winder with bigger swell. I'll have to spray some traction on the back, but believe it or not I caught some great waves. It trimmed well on three foot peelers. I've been surfing 25 years, so the fact that I had so much fun on it in the ocean first time out is a testament to the design of the board.
Denny from Neptune, NJ

06.20.11
I finally had the opportunity to paddle the 3pc Fuse that I bought from you guys. It’s a fantastic paddle. I definitely like it better than the Spanker just for the joint ease alone. Thanks again for providing guidance.
Eric from Lisle, Il.

06.17.11
Today my Quickblade Kanaha arrived safe and sound. It is beautiful!!!! Thanks for all the help you gave me in search for the right thing. The handle very cool too. Is that the EVA grip? Feels like suede. Brilliant!
Many thanks and take care. I'll be back!
Henrik from Sweden

06.17.11
You guys are great. Already got my paddle. It's awesome. Will definitely be back as a customer.
Cheers,
Lisa from Winnetka, Illinois

06.9.11
Thank you for sharing your Saturday morning with me and teaching me to SUP! Your instruction is precise, easy to connect with and your love of the sport shines through.
Enjoy, Suki from Middleton, Wi

06.9.11
Thank you for the great customer service and fast shipping. When you said my board should be here in around 2 days, I didn't think I had heard you right, but it was in my hands 2 days after it shipped.
Thank you for all the help,
Jesse from Pompano Beach, Florida

05.31.11
I had my new Bark Dominator out every day over the long weekend. I can't say enough good things, it’s a great board…I'm very happy with the choices I made (with your guidance) regarding the board and the paddle…it’s a fantastic combination that works even better than I had hoped. I'm looking forward to a long summer on the water.
Thanks again for all your help in selecting the board etc, I couldn't be happier.
Paul from New York City

05.29.11
Thank you for the great feedback. I really enjoy your videos and they really help me see more of the whole picture when developing.
Aloha, John Amundson (Amundson Design Hawaii)

05.25.11
Thanks for the quick response.Thanks as always for everything!! I know we’re in good hands when we deal with you.
Hal from Naples, FL

05.24.11
I just returned from DB Schenker (yea it's late. I couldn't wait). The board (Tahoe SUP Zephyr 12'6") looks awesome! Great pack job. I can't wait to get out on it tomorrow.
Brian from Soquel, CA.

05.23.11
I missed your call today as I was out paddling the Bark Dominator 14' on the river while it was raining. I couldn't help myself, I was like a kid on xmas morning with a new toy. I must say that this board is amazing! It is like letting an arrow fly! It is a demon on the flat water, cutting through like a samurai sword, this is where it shines. then, I took it out into the ocean, through a choppy, tight inlet, it handled the chop and swells without a problem. Any time a swell buried or engulfed the bow, it quickly righted itself, bow popping right up and out of the water. Never did I feel it would pearl or bury itself. This is extremely light for a 14 foot board and while I thought it might wobble due to the shorter width than i am used to, it felt extremely stable in all conditions, even when a few sideways swells and boat wakes hitting me broadside.
Patrick from Neptune, NJ

05.13.11


05.13.11
You guys are the best! Love my Tahoe Zephyr.....been cruising around Lake Wingra with it....thank you for steering me in the right direction...will always recommend your shop to anyone looking to purchase or need all their SUP questions answered. Your expertise in all things SUP is appreciated....see you on the water.
Aloha, Jeff from Madison, WI

05.12.11
Thank you so much for such a fast response. I have had other inquiries with you in the past and you have always been extremely helpful and answered right away – so thank you for that! Great information you gave....
Steve from Bellingham, WA.

05.9.11
I just want you to know that it's a pleasure doing business with respectable people such as yourself. Good customer service has been lost over the last few years and it's nice to know that there are some decent people still out there. I would recommend you to anyone who is looking for the products that you sell.
Thanks again,
Ryan from Viera, Florida

05.6.11
Received the board as planned in perfect condition. I'm stoked! I referred a good friend to you after buying mine and I know he bought a couple of boards. Thanks for the great service. Can't wait to get on the water...
Scott from Santa Barbara, CA

05.4.11
Took my new Bark 12'6" for a ride tonight not great conditions, wind out of the west tide going out of the east, rode north and south in the side chop. Not great condirtions but I liked the board, stable & tracks very straight. Thanks again for everything!
Hal from Naples, FL

05.2.11
I wore the wetsuit gear today to try it out. The water was really cold but I didn't notice at all. Awesome! My wife will be giving you a call this week to talk about wetsuits.
Thanks for your help!
Paul from Altoona, IA

04.27.11
Just a quick note to let you know the new board arrived yesterday. Everything was perfect. I’m looking forward to getting out on the water with it. You have been great to work with and as soon as my wife decides on what kind of board she wants, I’ll be in touch! Thanks again. I wouldn’t think of going anywhere else then to you for all our SUP needs!
Hal from Naples, FL

04.25.11
I received the board and paddle today, many thanks. I am very happy with it and it arrived in one piece with no damage. Nice packaging job! Many thanks for all your help and advice it is much appreciated.
Kind regards
JP from Stamford, CT

04.20.11
Thank you for such incredible, personal service!
Susan from Milton, DE.

04.18.11
I really appreciate your assistance in helping me pick out my gear. I'm really excited to start paddling and have been looking forward to this for some time. Now all I need is some good weather.
Cheers, Nate from Wyoming

04.14.11
Gary, Thanks for the sup lesson yesterday.
I had a great time and you are a PATIENT teacher.
Adam from Madison, Wisconsin.


04.14.11
Thank you again for all of you help when we stopped by the other day. I deal with over 150 boardsport/outdoor/ski/snow retailers for my business and I have to say the customer service you and your employees provided to us was outstanding. It was very refreshing meeting someone who obviously has deep passion for what they sell!!
Scott from Madison, Wisconsin

04.13.11
I picked up the Hobie (11'2" ATR) last night and everything looks great. Can't wait to get on it. Thanks for your help.
Matt from Tecumseh, Ontario

04.12.11
Snuck an hour in yesterday mid-day. Was awesome. The board (Surftech Bark Dominator) tracks unbelievably and the glide is amazing. I am in poor form and flying.
Bob from Rye, NY.

04.7.11
I just wanted to let you know that we've already had the boards out this season. Didn't take long after the ice melted! Still love 'em just as much as last year. (we have the Tahoe Zephyr and Bliss) Thought I'd let you know, if you decide to paddle in the cherokee marsh by you guys I would avoid the channel on the east side of the marsh. Thought I would explore some today, then heard a "whoosh whoosh whoosh" and turned to see a pissed off goose about 10 feet behind me and closing fast. After about 6 attacks all within paddle distance and some splashing and yelling from both parties I made it out only a little wet.
Thanks for the help in making the adventure!!!!
--Scott and Amy from Madison, Wisconsin

04.7.11
It (Bark Competitor) is awesome! I didn't get out on the water until 7:00 tonight, but I did get about an hour of paddling in. I love it!
Cindi from Duluth, Mn.

04.6.11
I've had the chance to try out the "Dominator" several times now; Just gotta say, WOW! What a fast machine it is. It is quite the experience to ride, extremely smooth and very fast to say the least. It has really been an overload to the senses, trying out the the Quickblade paddle and the board at the same time. I've been up at the local lake 3 evenings a week riding it, it feels better every time I get on it.
The girlfriend has been trying it out as well and loving it; I have a feeling she might have to get her own! She is starting to like mine too much.
Ryan from British Columbia

04.1.11
Fins showed up today....thanks for all your support.
Now I know where I will look first for paddleboard needs.
Regards
Don from California

03.9.11
Super! Sign me up and thanks for your efforts to find these!
(Fin set for Starboard Whopper Club)
Don from Huntington Beach

03.9.11
Thanks so much for the feedback....you have outstanding customer service. I just saw the Hobie on your website today.
Mike from San Diego

03.8.11
I truly appreciate your time and feedback.... every time I go paddle I have a huge smile on MY face...thanks to your help.
Tony from Orlando, Florida

03.2.11
You've got a great company and we really have appreciated our experience with you. The packaging job on the board was outstanding – made us really feel like you cared about doing things right!
Thanks again,
Cara from New Hampshire

03.1.11
My brother-in-law and I want to thank you for your amazing service and for keeping us up to date on the progress of our boards.
Regards, Steve
East Wenatchee, Washington

02.10.11
Thank you very much have really enjoyed doing business with you and look forward to doing more with you in the future.
Steve from Seattle

01.31.11
Hello again,
Thanks for all the info! You're right, it took me several days of reading and going over the information you gave me before I could get back to you. Lots of details to consider to say the least.
Thanks again for all the help ! You guys make it much easier.
Ryan. Vancouver, BC

01.25.11
Wow, wow, and wow!
I took my lovely new Birthday present out this afternoon (Bark Competitor 12'6" Elite) for a 3 1/2 mile paddle. Against a 5-10 mph wind on the way out, but with it coming back in.
You were right about the glide of the Bark 12'6"...it is sooo smooth. Buttery indeed.
The thing that I was even more impressed with was the stability! It was fairly calm out there, and she tracked like a champ with multiple strokes per side without feeling the least bit wobbly.
Man, it felt so comfortable with the QB paddle setup...the height is perfectly comfortable, and lighter than anything I've used.
I am incredibly satisfied with your recommended setup and want to thank you again for sharing you professional opinions and feedback.
Thanks
Tony Orlando, Florida


01.20.11
Been doing a lot of paddling with the good weather (over 38 miles in the last 6 days) and continue to love the board.(Starboard Free Race)
To that end, I'm checking on another 31" wide Free Race. I will be looking to buy another one in the next few months for my summer home. Hope all is well, although cold up your way.
Jim Laguna Niguel, CA

01.20.11
That's terrific! You guys are FAST! :-)
Thanks
Tom Carpinteria, Ca.

01.19.11
Many thanks Gary. You were very helpful. Will reach out To you when I am ready for another Board.
Carlos San Diego

12.8.10
The board and paddle arrived! The Hobie paddle is considerably lighter than the adjustable my wife and I have been sharing. Thanks for the upgrade, it's very much appreciated. The 12' Glide is a sharp looking board...pictures don't do justice to how finished the board actually looks. Should be able to get out for the maiden voyage tomorrow afternoon. Thanks for everything!
Corey, Crozet Virginia

12.7.10
Just unpacked the Pearson Arrow Laird & Naish Glide. Thank you for great customer service in every way. Fast shipping & sturdy packing. Will spread the word on Long Island & Florida about you guys.
Thanks
Tom, Long Island New York

11.21.10


11.14.10
Thanks for your reply - on a Sunday afternoon, no less!
I appreciate your willingness to help me on this. As you hinted at, I'll try the paddle out some more before making a decision on exchanging my current paddle for one of a different length. (Werner Nitro bent shaft)
Thanks again for your great customer service.
Michael

11.8.10
They are great and very well built. (Werner Nitro 1 pc and 3 pc paddles)
Thanx alot for your excellent service and attention.
Best,
Ran (Israel)

11.6.10
Everything's here and in good order. Head high storm surf tomorrow. I think I'll wait a day before I try my new RRD ;-)
Dave

10.31.10
I picked up the Werner and Quickblade paddles on Thursday. Everything arrived on time and in fine condition. Thanks for your great service.
Michael

10.29.10
I had the best day of paddling I have ever had today. The weather was perfect 82 degrees and little or no wind, clear water. Was both in the flat water of Dana Point harbor for 6 miles, and made it a mile out into the open ocean, a first for me. This new board performed and felt better then any board I've ridden. (Starboard Free Race 12'6" x 31") I absolutely love it and can see it will take my paddling to the next level.
Cheers, Jim

10.27.10
Finally got out on the board today in warm but windy/choppy conditions. It was as stable and smooth as I was hoping/expecting in not ideal conditions. Got a feeling this will be a great board, several people checked it out and I will be letting a few of them try over the next few days, and of course, pointing them to you should they want to get one.
Thanx again, you have a very happy customer.
Jim

10.18.10
Attached is a photo taken on the maiden voyage of my new Starboard Blend TAC amongst the houseboats on Lake Union in Seattle. Accompanying me is Stella, a Shiba Inu, who despite her dislike of water (and puddles, rain, etc.) is seen enjoying our day together. I’m determined to transform her into a little surfer girl! She has already paddled six or seven times with me.
Loving my new board!
Sincerely,
Louisa

10.10.10
Wanted to send a long overdue note and say thanks for all the assistance this summer. Between Paddle for the Polar Bears and the chance to demo lots of boards I feel like a got a great introduction to SUP. You guys were very helpful and patient as I found my way. I ended up getting a great deal on a Surftech demo board from your shop. Great fun.
Thanks again and take care,
Andy

10.5.10
Thanks for the great guidance on SUP's. The Bark is perfect for this bay.
C'mon down to Texas sometime.
Tom

09.28.10
The board, paddle, and all the other gear has been fantastic. Have been in Lake Michigan several times a week including some good wave days.
Josh

09.23.10
I recently bought a Starboard Blend and Element - both boards are awesome and your customer service was outstanding - Thank you!
Vic

09.17.10
She arrived yesterday in perfect shape. (Starboard Drive 10'5" x 30) I can't wait to get her out in the ocean this weekend. Thanks for all your help.
Eric

09.15.10
I am really happy with the board (Starboard Cruiser 12'6" TAC) and look forward to years of use. Thanks again for personally helping in remedying the damaged board(s) issue for me. I feel really great that I purchased from you (as does Louisa who also has the new TAC 11’2” Blend. She is impressed as well with how you helped me on this)
Jerry

09.15.10
Just wanted to let you know that we are loving our boards.
Comfortably won the GH race on Friday evening (on the Surftech Bark 12'6" Competitor) and then entered the 13 mile Round the Rock race in Seattle with almost 200 competitors. I won my class for my age group in the open division.
Deryck
Congratulations Deryck! The Paddleboard Specialists Team

09.2.10
I put your tips regarding wind and downwind paddling to good use this morning--thanks again—what a workout!
Marcy

09.2.10
Thank you, thank you, thank you. I really appreciate the time you spent with me on the phone going through board and paddle specifications and designs. We love our Amundsons. They are the perfect mix of kid friendly, durable, and good for adults that I was looking for. I will recommend to anyone that asks that they work with your team for their board needs.
Thank you again and happy paddling.
Bryan

08.30.10
I recently purchased an SUP board from you and was lucky enough to work with Jon Massmann. Throughout the process his expertise, responsiveness and stellar customer service were much appreciated. I will highly recommend Jon and Paddleboard Specialists to other people who may be looking for a stand up paddleboard.

Another thing to note is that Jon and the team are far more knowledgeable than the other main SUP vendors, and provide a higher level of service. They also offer only top quality products, and are able to package these in a way that gets a stand up paddler of any experience grade all they need.
Once again, hats off to Jon and the rest of the Paddleboard Specialists team.
Sincerely,
Phil

08.29.10
Wanted to let you know that the paddleboard is great, your instructions were perfect and we all managed to use the board with great success. The length was a little intimidating so I'm really glad we went for the lightest one. Love the paddle! Thanks again for the guidance.
Amanda

08.24.10
I wanted to pass along how impressed I have been with your customer service so far. I love my board. Really loving the sport so thanks again for your help. I have passed along your name and company to 3 other couples interested in getting new boards.
Richard

08.23.10
Hello Gary:
Here is a photo of the Naish Glide and Quickblade that you sold to us, being put through its paces. Lily is 5 years old.
Sincerely,
Dirk

08.20.10
Just wanted to let you know that I have had my "new" paddleboard on the water every night since I picked it up on Tuesday, and I have been having a great time with it! It is the perfect post-work stress reliever, and will lure me outside even on the hottest of summer days. Exactly what I've been looking for. Thanks for all your help and advice!
Jill

08.19.10
I'm down 20 lbs. and still losing chubby fat! Thanks tons for the board!
David

08.13.10
Thanks Gary!
My board (Hovie Nomad) came last Thursday and FINALLY got to christen it on Saturday afternoon. I LOVE IT! Plus it was awesome being out on the bay, on my SUP watching the sunset. Went out in the ocean, by myself, on Sunday. Eventually had to come in......I'll be in touch, because NOW I want a board to SUP Surf.
Susan

08.9.10
Gary,
The board is great! My Dad is now Paddle boarding and Kayaking everyday, which is not too bad for a 62 year old guy. He couldn't be any happier and the same goes for me. We really appreciate everything you have done for us. Your service is impeccable!
Eric

08.5.10
RE: Starboard K15.......WOW!!! That isn’t even the same sport! I love this board. Stability is fantastic, it is much more like a ski, wiggly initial stability and rock solid secondary. I was able to hold the board on its edge with no problem. Speed was incredible, 5mph is no problem at all. I did my regular course with a friend so we were slower but then sprinted my 1 mile section at 5.2 average. (11:41 1.01 miles)
Thanks for pushing to get this for me Gary! This will make racing fun!!
Chris

07.30.10
Hi Gary,
I recently bought a QB Kanaha FG 2 piece adjustable paddle from you and am enjoying it very much. It works very well for me. Your blog comment about the slight play where the shafts join was accurate as well. I'm not thrilled with that but in actual use, you soon forget about it. It's refreshing to hear a retailer provide honest comments about their products even when they're not always complimentary. Builds more trust in the long run.
Mike

07.26.10
Hi Gary,
Your willingness to share your expertise without any sort of expectations really makes it a pleasure to work with you. It is one of the reasons why you have been and will continue to be successful.
Thank you,
Mike

07.23.10
Gary,
I wanted to say thanks again for putting together the demo events to try out some of the equipment you sell at your shop.
Matt

07.12.10
Gary,
Thanks again for all your help and the private lesson! Happy paddling.
Mike

07.10.10
Hey there!
I LOVEEEEEEEEEEEEEEEEEEE my board! (Surftech Bark Competitor 12'6")
Thanks so much for all your help....I will always recommend your company and you!
Jennifer

07.9.10
Gary, Dirk,
Thank you for the “great service” – just delivered! Day and half – awesome. Best regards,
Ladi

07.8.10
Gary,
Received the board (Hobie 14'Carbon Race custom) a day early with no issues. Board is beautiful – haven’t weighed it but it has to be 6 or 7 pounds lighter than the Oxbow. It really moves – almost like a different sport from a responsiveness standpoint. Slices upwind in chop beautifully - stiff as can be –definitely taking my appreciation for the sport to a higher level. It will be perfect for the flat-water conditions I have here as well as non-surfing applications at the shore. Thanks again for all of your help. It is definitely the right board for what I am looking to do.
Mike D.

07.8.10
Hi Jon,
I appreciate all the help you've provided on buying the board. You and your company have been top notch to work with.
Wendy

06.22.10
Hi Gary,
I wanted to thank you for being so kind. Thank you as well for speaking with my mom yesterday. She thought you were great. On a personal note, you have made this whole process so easy. I love paddling and it has given me peace when I am on my board. Finding you and Paddleboard specialists and the great deal on shipping has made me able to get the Bark board. Thank you again, truly kind people are harder to come by these days.
Jennifer

06.9.10
Hi Gary,
As a 25 year surfer, I tortured you with dozens of mundane questions. You posess great knowledge and supreme patience. A true waterman!
Many thanks!
Mike

06.2.10
Jon,
You and Gary have been very helpful. You guys run a nice laid back and informative shop and I really like how you don't "big time" beginners like me who don't know anything about the sport and ask lots of questions. Very nice change of pace - I think I must have had my fill of uppity fly shop owners over the last 20 years. Good on you guys!
Take care and thanks for the info.
Andy

06.1.10
Gary,
Just wanted to say thanks for everything you did to make this happen for me. The divine intervention on Tuesday when Patric picked up the Surftech Competitor board was amazing. He left Surftech’s warehouse went directly to Joe Bark's shop and they couldn’t believe he had one since they hadn’t seen one yet.
The board is the most stable and fast design I’ve ever been on. Took it out twice on Wed and can’t wait to get it in the race Sat to see how it compares to other boards. We’ve had 2+ feet of snow this week in Tahoe but tomorrow morning they are calling for sunny skies and glassy water but cold temps…The photos will be amazing.
Thanks again for all the help,
Scott

05.26.10
Gary,
I thank you again for all of your time and assistance over the phone and email. I will definitely buy from you again and refer to you when opportunities arise.
Take care
Eric

05.26.10
Gary,
I really appreciate the info man, thank you for taking the time. I love talking about equipment and paddle boarding! I am also a big customer service guy and I appreciate it when I get it. Thank you.

I read your blog all the time...it's awesome. Keep the info coming Like I said, I love talking about equipment, paddling, and surfing.
Thanks again!!!!
Tom H.

05.25.10


05.17.10
Gary - board and paddle are working out great, everything arrived in good shape and I have been out a ton.
Thanks,
Tom

05.17.10
Hi Gary,
I received the 3pc Werner Nitro SUP paddle and it fits in the bag! I've not been able to use the paddle yet but I'm looking forward to it. I stood it up next to my Kialoa Nalu and QB Kanaha; the Nitro is a very nice addition to my stash as it's a little different besides its best feature--being portable! Mahalo nui loa e Gary.
Warmest Aloha,
Jane

05.12.10
I see what you mean about the taller point of view looking at water critters. Last outing 3 baby beavers let me get real close then gave me a 3 tail splash salute. The Eagles are taking me for adventures 1 tree at a time. I follow they lead. Cowabunga!
David

05.7.10


04.30.10
Thanks!!! The boards are gorgeous!!!!! I love that Large sized board...that's my speed, LOL!
And the wooden paddle is so beautiful. It's too pretty to share!!!!!!
Chris

04.27.10


04.26.10
Thanks again! OK, I will go with the QB Kahana fixed paddle.
You are amazing!
Cheers,
Jill

04.22.10
Jon,
Thanks for all of your hard work on our order and all the time spent with us answering questions and figuring out gear. You have been a pleasure to work with on this order. We will tell our friends where we got the merchandise.
Stachia

04.21.10
Excellent! Thank you so much for everything. Can't wait to see these boards in person.
Clare

04.21.10
Good Morning Gary,
Thank you for your call. I am very excited about getting the boards! Thank you for all your help.
Holly

04.14.10
Thank you very much again. I appreciate how helpful you and your company have always been. Enjoy your day.
Joan

03.23.10
Hi Gary,
I sure enjoyed talking with you yesterday. I will tell you, I've learned to be grateful and to trust in others if you find someone who knows their stuff, and I was very comfortable with you and would be happy to have you advise me - and then get a board and use it!
Thanks again,
Mark

03.23.10
Gary,
Your customer service and follow up has been great!
Thank you

03.19.10
Hi Gary,
I received the leash on Tuesday and used it for the first time today; it's great. No more dragging debris on my leash! Thank you!
Thanks too for your quick, excellent and personal service.
Jane

03.18.10
Gary,
Thanks again for your guidance and professionalism. Talk soon.
Regards,
David

03.18.10
Gary,
Thanks so much. I thought super customer service like this wasn't supposed happen on the net. You guys are great!! Keep up the great work.
RCH

03.10.10
I like the looks and the story of the Comfort. (Sawyer Comfort paddle) Give me a heads up upon shipmentt. Thanks again Gary for the personal touch. That goes a long way in this day and age.
Pete

03.8.10
Hey Gary,
Thanks for the info on the Starboard Camo! Sounds like this one will be the right board for me! Again, thanks for your excellent service.
All the best,
Greg

03.8.10
Hi Gary,
Thanks for the special attention, don't worry, "consider it sold".
Raymond

02.28.10
Hi Gary,
Thanks for your recommendations. You have always been a great help to me in the past with purchases. I purchased a couple of paddles from you a couple of years ago, so I am set with paddles. I will need a leash though (to go with the board purchase).
All the best,
Greg

02.12.10
Hello,
You guys have changed my life, believe me, for the better. I didn't realize how much I disliked golf before the "board."
See you in the spring.
Tom

01.28.10
Thanks so much!
Tell your boss you're providing terrific service, from a grateful customer :):):)
Cheers, Kathryn

01.3.10
Hi Gary, Jon, Joel, et al,
You guys did me a great service by putting me into your SUP gear. I love Florida again.
See you in May,
Tom

12.30.09
Hi Gary,
I received my RRD 11' SUP last Tuesday. It was the best packing job I have ever seen and the Board got to Fort Lauderdale without a scratch. I paddled it on Tuesday night in the canals behind my house. It paddles as well as any SUP I have tried.
Thanks,
David

11.23.09
Hey thanks for the excellent service. The boards arrived safe and fast.
Dwight

11.15.09
Gary,
I wanted to send you a few pictures of Heidi and I enjoying our new SUP'er board! It works very well, and we appreciate your help in finding us this one. I've never tried long-board sailing in light winds, but I have to say it's a lot of fun! Hope to do some more before the ice moves in!
Thanks again, and we'll see you soon!
Bill

11.15.09
Thanks again for your time and excellent service over the years!
Best regards,
John

11.13.09
Dirk and all,
I just want to let you know that my board arrived today in pristine condition. Thanks for a pleasant acquisition experience from start to finish.
Gerry

11.11.09
That is way cool, thank you so much. you guys get my kudos and ongoing business.
JD

10.29.09
THANK YOU GARY!
I don't know how did you pull this trick? Fast,impressive and perfect timing. Right stuff, weekend saved. I've got what I needed!
Thanks!
Robert

10.22.09
Thanks for devoting so much time and trouble to this trivial problem.
Great service as always!
James.

09.24.09
I received the board and everything is perfect.
Thanks

08.31.09
Thanks. Once again, your service is second to none!
Andrew

08.4.09
Aloha,
Thank you again for the most amazing customer service ever!
Darylwin

07.10.09
Thank you for your excellent customer service over the years. We really enjoy working with you guys! Suggestions and information from all of your staff members have been consistently honest and helpful, and we never feel pressured to buy items we don't need. Thanks again.
Sincerely,
Laura

06.23.09
Hello Dirk,
Just wanted let you know that my Hobie SUP package and Epic SUP bag arrived yesterday afternoon. All items ordered were received intact. Big THANK YOU to you folks for everything: consultation on board selection and gear picks, very good packaging for shipping and friendly service. Maiden voyage today on the Potomac River in Washington, DC. Thanks again for your help and great customer service. Have a relaxing summer!
Dave

06.3.09
Dear Mr. Stone,
I’m writing to you today to bring an outstanding member of your staff to your attention. Jon Massmann has consistently demonstrated an outstanding knowledge of product and in particular, provided a thorough understanding of Stand Up Paddleboarding to myself and my family. As a result, we are again, happy, educated and satisfied customers and intend on being customers for life.
We commend you Mr. Stone for hiring such a top-notch professional as Jon to take care of us and our most important recreational needs…..SUP!
Kind Regards,
Christopher & Cheryl

05.20.09
Thanks for being easy to deal with. You are very responsive and accommodating. I will order from you again. Good customer service is readily forgotten about these days with online ordering.
Thanks,
Erik

05.12.09
Dirk,
All my gear came today. The driver was very courteous and actually helped me to unpack the stuff. Thanks for your help and I can't wait to get this stuff in the water!!!!
Cheers,
C

04.28.09
Gary,
Thank you so much for spending all this time with me on the phone and e-mail. I greatly appreciate it!
Sasha

04.16.09
Hi Gary, Dirk and Jon,
Just wanted to follow up my recent order with a heavy THANK YOU!!! absolutely amazing--- I ordered my board on Friday at noon and wow MONDAY, 8 a.m. the freight co. called. despite the holiday wkend, I had my board monday afternoon! absolutely awesome service. The board was in perfect shape, and the DB Schenker guys even forwarded it to the nearby warehouse. They were totally pro, the guy even wanted to help load it in the car. Anyhow, just wanted to say thanks alot for all of your professionalism!!!
Bruce

04.14.09
I received my order today and everything looks great! Thanks for the
exceptional service!
Best Regards,
John

04.11.09
The boards came in perfect condition. Can't wait to try them!!!...
Jeannie

03.29.09
Hi Gary,
I just wanted to say thanks for all of your help and your patience in answering my questions over the phone. My Starboard SUP arrived safely and I have had it out a few times already. I'll definitely be back to order another board for my wife soon.
Thanks again for all of your help.
Jeremy

03.26.09
Dear Clay,
(Clay Feeter from Stand Up Journal)
Just bought a 12' hobie ATR through one of your advertisers - GREAT price
excellent delivery and packing, highly recommended.
Regards,
Tony

03.25.09
Gary,
Got my Starboard SUPer yesterday morning. The packaging of the board was once again awesome and all arrived perfectly. Scott

02.11.09
Dirk,
The board has arrived in perfect condition on first inpection. The board is awesome. I appreciate the very sturdy packaging and the quick shipping times. The trucking company also delivered it at the exact time they promised and the driver patiently waited while I unpacked and inspected it. Based on this pleasant experience I hope to do more shopping with you in the future. Thanks Gordon

11.21.08
Hi Gary,
Thank you so much for helping Jack select the right "stuff" He just called and man is he fired up........all his new equipment came today. You guys are the best! He kept telling me how much time you spent with him deciding the right choices and how nice and understanding and passionate you were.
Very Cool.
Kelly

09.19.08
Dear Gary and Jon,
It is absolutely amazing that over a great distance you were able to completely satisfy all of my particulars pertaining to the rig which I had recently purchased from you. Everyone in your store was extremely helpful and I am most grateful. Sincerely, Dr A. from Long Island New York

09.3.08
Dirk,
Thanks for your help in shipping my board this week. The parcel arrived on time and in perfect condition from the carrier.
Yahooooooo
Seth

09.3.08
Hey Jon,
Just wanted to say that the Naish has been GREAT! Super fun, a little mellow and there are a few SUPs here in Minneapolis - I saw 6 on Calhoun 2 Sats ago. Plus, I screwed-on a sail, give my wife a windsurf lesson and she sailed across the lake and back by herself for her first time ever on a windsurfer! I tried it myself and it was a blast!
Thanks,
Dean

09.2.08
Hi Gary,
Thanks again for your quick reply and confirmations. I'll look forward to getting in touch with the freight company and, of course, getting the board. It's been a pleasure doing business. Your testimonials certainly told the truth, and I'll pass on your info to my brother in law, who's getting into SUP. Best, Jeff

06.19.08
Got it. Perfect condition. That was seriously fast shipping. Thanks!
Niko

05.23.08
Thanks Joel,
I just wanna tell you that I really appreciated your help, and I find your service one of the most efficient I've ever had in my life. Looking forward to making deals with you again (maybe next time I'll be in the US) Best, Daniele

04.16.08
I am very pleased with your whole production, products, support, and response to my needs and inquiries. Thanks again. You know how to do your business.!!! Mark

04.9.08
Jon,
You don't mess around. I just received an e-mail from Fed Ex, indicating the new stuff has already been delivered. Thanks for the quick turnaround Jon. Paul

04.7.08
Gary,
You are such a joy to do business with. You can be assured of my continued patronage.
Mark

04.7.08
Dear Dirk and Gary,
I really appreciate all the assistance and advise you have both given me through the entire process. You really do a great job in "Customer Care" and that should ensure your continued success in today's market. You will have my continued support. Congratulations!
Thanks,
Jeff

04.3.08
Joel,
I have a 12’6 SUP from Starboard. I love it. I have been cruising Lac Bay enjoying the zen like experience being on a SUP. I pass turtles and barracudas and am one with nature. The board is very stable and efficient. Elvis took my board into the waves with a sail and loved it. Roger and I took our SUP’s to Red Slave and had a great small wave sesh.
Annie

03.26.08
Thanks again for all your help. Your shops customer service truly stands above the rest. Have a great season and I hope to stop in sooner than later.
Keith

02.7.08
Hey Gary,
The boards arrived yesterday in perfect condition (of course) thanks to your impeccable packaging. Living so far away from a city, I receive mail and internet orders weekly, yet very few are as consistently well packaged, on time, and accurately filled as those from your company.
Barry

09.10.07
Hi Gary,
Thank you so much for your time and patience.
Gaetane

08.2.07
Wanted to let you know that I have been a really happy customer. Prices are fair, great selection, packaging is bomb proof (new RRD was bubble wrapped, boxed then put into a second box!!!) and customer service has been excellent. Jon has great product knowledge and all of his recommendations have been right on.
Thanks,
Chip

07.12.07
Thanks Gary,
Great turn around service for a $16 part shipped. Now that's the best customer service I had in two years dealing with anything!
Kevin

06.27.07
Hi Joel,
I received my new board and bag. Everything came safe and sound. I never had anything so well wrapped in my life :-) LOL. Thank you very much and it was a pleasure to do business with you. Aranka

05.15.07
Thanks Gary,
You are always so prompt, I commend you for being a great business and customer oriented individual. One of the main reasons I love your shop and service. Thanks again, Brad

01.19.07
Hi,
The booties and lifejacket arrived yesterday. Everything fits. Thanks for your help over the phone and the quick shipment. Hope to stop by next summer when we are in Wisconsin.
Ginny and Jim
Moab, Utah

01.18.07
Joel,
Thank you for all the help. I picked up the shipment last Thursday night all in excellent condition.
Jan-Carles

12.30.99
Good Morning Again Gary!
I just wanted to thank you again for teaching me how to paddleboard this morning. You were wonderful on camera and you have a real gift for teaching people and making them feel calm and relaxed. I wish you many blessings on your business, both this weekend and in the future. Please email me the information about your next event to benefit the Zoo. We'll see what we can do to help you promote it!
Thanks again and have a great day.
Sincerely,
Elishah Oesch
Morning Anchor
WKOW Channel 27 Madison, Wi