09.2.10
Thank you, thank you, thank you. I really appreciate the time you spent with me on the phone going through board and paddle specifications and designs. We love our Amundsons. They are the perfect mix of kid friendly, durable, and good for adults that I was looking for. I will recommend to anyone that asks that they work with your team for their board needs.
Thank you again and happy paddling.
Bryan

09.2.10
I put your tips regarding wind and downwind paddling to good use this morning--thanks again—what a workout!
Marcy

08.30.10
I recently purchased an SUP board from you and was lucky enough to work with Jon Massmann. Throughout the process his expertise, responsiveness and stellar customer service were much appreciated. I will highly recommend Jon and Paddleboard Specialists to other people who may be looking for a stand up paddleboard.

Another thing to note is that Jon and the team are far more knowledgeable than the other main SUP vendors, and provide a higher level of service. They also offer only top quality products, and are able to package these in a way that gets a stand up paddler of any experience grade all they need.
Once again, hats off to Jon and the rest of the Paddleboard Specialists team.
Sincerely,
Phil

08.29.10
Wanted to let you know that the paddleboard is great, your instructions were perfect and we all managed to use the board with great success. The length was a little intimidating so I'm really glad we went for the lightest one. Love the paddle! Thanks again for the guidance.
Amanda

08.24.10
I wanted to pass along how impressed I have been with your customer service so far. I love my board. Really loving the sport so thanks again for your help. I have passed along your name and company to 3 other couples interested in getting new boards.
Richard

08.23.10
Hello Gary:
Here is a photo of the Naish Glide and Quickblade that you sold to us, being put through its paces. Lily is 5 years old.
Sincerely,
Dirk

08.20.10
Just wanted to let you know that I have had my "new" paddleboard on the water every night since I picked it up on Tuesday, and I have been having a great time with it! It is the perfect post-work stress reliever, and will lure me outside even on the hottest of summer days. Exactly what I've been looking for. Thanks for all your help and advice!
Jill

08.19.10
I'm down 20 lbs. and still losing chubby fat! Thanks tons for the board!
David

08.13.10
Thanks Gary!
My board (Hovie Nomad) came last Thursday and FINALLY got to christen it on Saturday afternoon. I LOVE IT! Plus it was awesome being out on the bay, on my SUP watching the sunset. Went out in the ocean, by myself, on Sunday. Eventually had to come in......I'll be in touch, because NOW I want a board to SUP Surf.
Susan

08.9.10
Gary,
The board is great! My Dad is now Paddle boarding and Kayaking everyday, which is not too bad for a 62 year old guy. He couldn't be any happier and the same goes for me. We really appreciate everything you have done for us. Your service is impeccable!
Eric

08.5.10
RE: Starboard K15.......WOW!!! That isn’t even the same sport! I love this board. Stability is fantastic, it is much more like a ski, wiggly initial stability and rock solid secondary. I was able to hold the board on its edge with no problem. Speed was incredible, 5mph is no problem at all. I did my regular course with a friend so we were slower but then sprinted my 1 mile section at 5.2 average. (11:41 1.01 miles)
Thanks for pushing to get this for me Gary! This will make racing fun!!
Chris

07.30.10
Hi Gary,
I recently bought a QB Kanaha FG 2 piece adjustable paddle from you and am enjoying it very much. It works very well for me. Your blog comment about the slight play where the shafts join was accurate as well. I'm not thrilled with that but in actual use, you soon forget about it. It's refreshing to hear a retailer provide honest comments about their products even when they're not always complimentary. Builds more trust in the long run.
Mike

07.26.10
Hi Gary,
Your willingness to share your expertise without any sort of expectations really makes it a pleasure to work with you. It is one of the reasons why you have been and will continue to be successful.
Thank you,
Mike

07.23.10
Gary,
I wanted to say thanks again for putting together the demo events to try out some of the equipment you sell at your shop.
Matt

07.12.10
Gary,
Thanks again for all your help and the private lesson! Happy paddling.
Mike

07.10.10
Hey there!
I LOVEEEEEEEEEEEEEEEEEEE my board! (Surftech Bark Competitor 12'6")
Thanks so much for all your help....I will always recommend your company and you!
Jennifer

07.9.10
Gary, Dirk,
Thank you for the “great service” – just delivered! Day and half – awesome. Best regards,
Ladi

07.8.10
Gary,
Received the board (Hobie 14'Carbon Race custom) a day early with no issues. Board is beautiful – haven’t weighed it but it has to be 6 or 7 pounds lighter than the Oxbow. It really moves – almost like a different sport from a responsiveness standpoint. Slices upwind in chop beautifully - stiff as can be –definitely taking my appreciation for the sport to a higher level. It will be perfect for the flat-water conditions I have here as well as non-surfing applications at the shore. Thanks again for all of your help. It is definitely the right board for what I am looking to do.
Mike D.

07.8.10
Hi Jon,
I appreciate all the help you've provided on buying the board. You and your company have been top notch to work with.
Wendy

06.22.10
Hi Gary,
I wanted to thank you for being so kind. Thank you as well for speaking with my mom yesterday. She thought you were great. On a personal note, you have made this whole process so easy. I love paddling and it has given me peace when I am on my board. Finding you and Paddleboard specialists and the great deal on shipping has made me able to get the Bark board. Thank you again, truly kind people are harder to come by these days.
Jennifer

06.9.10
Hi Gary,
As a 25 year surfer, I tortured you with dozens of mundane questions. You posess great knowledge and supreme patience. A true waterman!
Many thanks!
Mike

06.2.10
Jon,
You and Gary have been very helpful. You guys run a nice laid back and informative shop and I really like how you don't "big time" beginners like me who don't know anything about the sport and ask lots of questions. Very nice change of pace - I think I must have had my fill of uppity fly shop owners over the last 20 years. Good on you guys!
Take care and thanks for the info.
Andy

06.1.10
Gary,
Just wanted to say thanks for everything you did to make this happen for me. The divine intervention on Tuesday when Patric picked up the Surftech Competitor board was amazing. He left Surftech’s warehouse went directly to Joe Bark's shop and they couldn’t believe he had one since they hadn’t seen one yet.
The board is the most stable and fast design I’ve ever been on. Took it out twice on Wed and can’t wait to get it in the race Sat to see how it compares to other boards. We’ve had 2+ feet of snow this week in Tahoe but tomorrow morning they are calling for sunny skies and glassy water but cold temps…The photos will be amazing.
Thanks again for all the help,
Scott

05.26.10
Gary,
I really appreciate the info man, thank you for taking the time. I love talking about equipment and paddle boarding! I am also a big customer service guy and I appreciate it when I get it. Thank you.

I read your blog all the time...it's awesome. Keep the info coming Like I said, I love talking about equipment, paddling, and surfing.
Thanks again!!!!
Tom H.

05.26.10
Gary,
I thank you again for all of your time and assistance over the phone and email. I will definitely buy from you again and refer to you when opportunities arise.
Take care
Eric

05.25.10


05.17.10
Gary - board and paddle are working out great, everything arrived in good shape and I have been out a ton.
Thanks,
Tom

05.17.10
Hi Gary,
I received the 3pc Werner Nitro SUP paddle and it fits in the bag! I've not been able to use the paddle yet but I'm looking forward to it. I stood it up next to my Kialoa Nalu and QB Kanaha; the Nitro is a very nice addition to my stash as it's a little different besides its best feature--being portable! Mahalo nui loa e Gary.
Warmest Aloha,
Jane

05.12.10
I see what you mean about the taller point of view looking at water critters. Last outing 3 baby beavers let me get real close then gave me a 3 tail splash salute. The Eagles are taking me for adventures 1 tree at a time. I follow they lead. Cowabunga!
David

05.7.10


04.30.10
Thanks!!! The boards are gorgeous!!!!! I love that Large sized board...that's my speed, LOL!
And the wooden paddle is so beautiful. It's too pretty to share!!!!!!
Chris

04.27.10


04.26.10
Thanks again! OK, I will go with the QB Kahana fixed paddle.
You are amazing!
Cheers,
Jill

04.22.10
Jon,
Thanks for all of your hard work on our order and all the time spent with us answering questions and figuring out gear. You have been a pleasure to work with on this order. We will tell our friends where we got the merchandise.
Stachia

04.21.10
Excellent! Thank you so much for everything. Can't wait to see these boards in person.
Clare

04.21.10
Good Morning Gary,
Thank you for your call. I am very excited about getting the boards! Thank you for all your help.
Holly

04.14.10
Thank you very much again. I appreciate how helpful you and your company have always been. Enjoy your day.
Joan

03.23.10
Hi Gary,
I sure enjoyed talking with you yesterday. I will tell you, I've learned to be grateful and to trust in others if you find someone who knows their stuff, and I was very comfortable with you and would be happy to have you advise me - and then get a board and use it!
Thanks again,
Mark

03.23.10
Gary,
Your customer service and follow up has been great!
Thank you

03.19.10
Hi Gary,
I received the leash on Tuesday and used it for the first time today; it's great. No more dragging debris on my leash! Thank you!
Thanks too for your quick, excellent and personal service.
Jane

03.18.10
Gary,
Thanks again for your guidance and professionalism. Talk soon.
Regards,
David

03.18.10
Gary,
Thanks so much. I thought super customer service like this wasn't supposed happen on the net. You guys are great!! Keep up the great work.
RCH

03.10.10
I like the looks and the story of the Comfort. (Sawyer Comfort paddle) Give me a heads up upon shipmentt. Thanks again Gary for the personal touch. That goes a long way in this day and age.
Pete

03.8.10
Hey Gary,
Thanks for the info on the Starboard Camo! Sounds like this one will be the right board for me! Again, thanks for your excellent service.
All the best,
Greg

03.8.10
Hi Gary,
Thanks for the special attention, don't worry, "consider it sold".
Raymond

02.28.10
Hi Gary,
Thanks for your recommendations. You have always been a great help to me in the past with purchases. I purchased a couple of paddles from you a couple of years ago, so I am set with paddles. I will need a leash though (to go with the board purchase).
All the best,
Greg

02.12.10
Hello,
You guys have changed my life, believe me, for the better. I didn't realize how much I disliked golf before the "board."
See you in the spring.
Tom

01.28.10
Thanks so much!
Tell your boss you're providing terrific service, from a grateful customer :):):)
Cheers, Kathryn

01.3.10
Hi Gary, Jon, Joel, et al,
You guys did me a great service by putting me into your SUP gear. I love Florida again.
See you in May,
Tom

12.30.09
Hi Gary,
I received my RRD 11' SUP last Tuesday. It was the best packing job I have ever seen and the Board got to Fort Lauderdale without a scratch. I paddled it on Tuesday night in the canals behind my house. It paddles as well as any SUP I have tried.
Thanks,
David

11.23.09
Hey thanks for the excellent service. The boards arrived safe and fast.
Dwight

11.15.09
Gary,
I wanted to send you a few pictures of Heidi and I enjoying our new SUP'er board! It works very well, and we appreciate your help in finding us this one. I've never tried long-board sailing in light winds, but I have to say it's a lot of fun! Hope to do some more before the ice moves in!
Thanks again, and we'll see you soon!
Bill

11.15.09
Thanks again for your time and excellent service over the years!
Best regards,
John

11.13.09
Dirk and all,
I just want to let you know that my board arrived today in pristine condition. Thanks for a pleasant acquisition experience from start to finish.
Gerry

11.11.09
That is way cool, thank you so much. you guys get my kudos and ongoing business.
JD

10.29.09
THANK YOU GARY!
I don't know how did you pull this trick? Fast,impressive and perfect timing. Right stuff, weekend saved. I've got what I needed!
Thanks!
Robert

10.22.09
Thanks for devoting so much time and trouble to this trivial problem.
Great service as always!
James.

09.24.09
I received the board and everything is perfect.
Thanks

08.31.09
Thanks. Once again, your service is second to none!
Andrew

08.4.09
Aloha,
Thank you again for the most amazing customer service ever!
Darylwin

07.10.09
Thank you for your excellent customer service over the years. We really enjoy working with you guys! Suggestions and information from all of your staff members have been consistently honest and helpful, and we never feel pressured to buy items we don't need. Thanks again.
Sincerely,
Laura

06.23.09
Hello Dirk,
Just wanted let you know that my Hobie SUP package and Epic SUP bag arrived yesterday afternoon. All items ordered were received intact. Big THANK YOU to you folks for everything: consultation on board selection and gear picks, very good packaging for shipping and friendly service. Maiden voyage today on the Potomac River in Washington, DC. Thanks again for your help and great customer service. Have a relaxing summer!
Dave

06.3.09
Dear Mr. Stone,
I’m writing to you today to bring an outstanding member of your staff to your attention. Jon Massmann has consistently demonstrated an outstanding knowledge of product and in particular, provided a thorough understanding of Stand Up Paddleboarding to myself and my family. As a result, we are again, happy, educated and satisfied customers and intend on being customers for life.
We commend you Mr. Stone for hiring such a top-notch professional as Jon to take care of us and our most important recreational needs…..SUP!
Kind Regards,
Christopher & Cheryl

05.20.09
Thanks for being easy to deal with. You are very responsive and accommodating. I will order from you again. Good customer service is readily forgotten about these days with online ordering.
Thanks,
Erik

05.12.09
Dirk,
All my gear came today. The driver was very courteous and actually helped me to unpack the stuff. Thanks for your help and I can't wait to get this stuff in the water!!!!
Cheers,
C

04.28.09
Gary,
Thank you so much for spending all this time with me on the phone and e-mail. I greatly appreciate it!
Sasha

04.16.09
Hi Gary, Dirk and Jon,
Just wanted to follow up my recent order with a heavy THANK YOU!!! absolutely amazing--- I ordered my board on Friday at noon and wow MONDAY, 8 a.m. the freight co. called. despite the holiday wkend, I had my board monday afternoon! absolutely awesome service. The board was in perfect shape, and the DB Schenker guys even forwarded it to the nearby warehouse. They were totally pro, the guy even wanted to help load it in the car. Anyhow, just wanted to say thanks alot for all of your professionalism!!!
Bruce

04.14.09
I received my order today and everything looks great! Thanks for the
exceptional service!
Best Regards,
John

04.11.09
The boards came in perfect condition. Can't wait to try them!!!...
Jeannie

03.29.09
Hi Gary,
I just wanted to say thanks for all of your help and your patience in answering my questions over the phone. My Starboard SUP arrived safely and I have had it out a few times already. I'll definitely be back to order another board for my wife soon.
Thanks again for all of your help.
Jeremy

03.26.09
Dear Clay,
(Clay Feeter from Stand Up Journal)
Just bought a 12' hobie ATR through one of your advertisers - GREAT price
excellent delivery and packing, highly recommended.
Regards,
Tony

03.25.09
Gary,
Got my Starboard SUPer yesterday morning. The packaging of the board was once again awesome and all arrived perfectly. Scott

02.11.09
Dirk,
The board has arrived in perfect condition on first inpection. The board is awesome. I appreciate the very sturdy packaging and the quick shipping times. The trucking company also delivered it at the exact time they promised and the driver patiently waited while I unpacked and inspected it. Based on this pleasant experience I hope to do more shopping with you in the future. Thanks Gordon

11.21.08
Hi Gary,
Thank you so much for helping Jack select the right "stuff" He just called and man is he fired up........all his new equipment came today. You guys are the best! He kept telling me how much time you spent with him deciding the right choices and how nice and understanding and passionate you were.
Very Cool.
Kelly

09.19.08
Dear Gary and Jon,
It is absolutely amazing that over a great distance you were able to completely satisfy all of my particulars pertaining to the rig which I had recently purchased from you. Everyone in your store was extremely helpful and I am most grateful. Sincerely, Dr A. from Long Island New York

09.3.08
Dirk,
Thanks for your help in shipping my board this week. The parcel arrived on time and in perfect condition from the carrier.
Yahooooooo
Seth

09.3.08
Hey Jon,
Just wanted to say that the Naish has been GREAT! Super fun, a little mellow and there are a few SUPs here in Minneapolis - I saw 6 on Calhoun 2 Sats ago. Plus, I screwed-on a sail, give my wife a windsurf lesson and she sailed across the lake and back by herself for her first time ever on a windsurfer! I tried it myself and it was a blast!
Thanks,
Dean

09.2.08
Hi Gary,
Thanks again for your quick reply and confirmations. I'll look forward to getting in touch with the freight company and, of course, getting the board. It's been a pleasure doing business. Your testimonials certainly told the truth, and I'll pass on your info to my brother in law, who's getting into SUP. Best, Jeff

06.19.08
Got it. Perfect condition. That was seriously fast shipping. Thanks!
Niko

05.23.08
Thanks Joel,
I just wanna tell you that I really appreciated your help, and I find your service one of the most efficient I've ever had in my life. Looking forward to making deals with you again (maybe next time I'll be in the US) Best, Daniele

04.16.08
I am very pleased with your whole production, products, support, and response to my needs and inquiries. Thanks again. You know how to do your business.!!! Mark

04.9.08
Jon,
You don't mess around. I just received an e-mail from Fed Ex, indicating the new stuff has already been delivered. Thanks for the quick turnaround Jon. Paul

04.7.08
Gary,
You are such a joy to do business with. You can be assured of my continued patronage.
Mark

04.7.08
Dear Dirk and Gary,
I really appreciate all the assistance and advise you have both given me through the entire process. You really do a great job in "Customer Care" and that should ensure your continued success in today's market. You will have my continued support. Congratulations!
Thanks,
Jeff

04.3.08
Joel,
I have a 12’6 SUP from Starboard. I love it. I have been cruising Lac Bay enjoying the zen like experience being on a SUP. I pass turtles and barracudas and am one with nature. The board is very stable and efficient. Elvis took my board into the waves with a sail and loved it. Roger and I took our SUP’s to Red Slave and had a great small wave sesh.
Annie

03.26.08
Thanks again for all your help. Your shops customer service truly stands above the rest. Have a great season and I hope to stop in sooner than later.
Keith

02.7.08
Hey Gary,
The boards arrived yesterday in perfect condition (of course) thanks to your impeccable packaging. Living so far away from a city, I receive mail and internet orders weekly, yet very few are as consistently well packaged, on time, and accurately filled as those from your company.
Barry

09.10.07
Hi Gary,
Thank you so much for your time and patience.
Gaetane

08.2.07
Wanted to let you know that I have been a really happy customer. Prices are fair, great selection, packaging is bomb proof (new RRD was bubble wrapped, boxed then put into a second box!!!) and customer service has been excellent. Jon has great product knowledge and all of his recommendations have been right on.
Thanks,
Chip

07.12.07
Thanks Gary,
Great turn around service for a $16 part shipped. Now that's the best customer service I had in two years dealing with anything!
Kevin

06.27.07
Hi Joel,
I received my new board and bag. Everything came safe and sound. I never had anything so well wrapped in my life :-) LOL. Thank you very much and it was a pleasure to do business with you. Aranka

05.15.07
Thanks Gary,
You are always so prompt, I commend you for being a great business and customer oriented individual. One of the main reasons I love your shop and service. Thanks again, Brad

01.19.07
Hi,
The booties and lifejacket arrived yesterday. Everything fits. Thanks for your help over the phone and the quick shipment. Hope to stop by next summer when we are in Wisconsin.
Ginny and Jim
Moab, Utah

01.18.07
Joel,
Thank you for all the help. I picked up the shipment last Thursday night all in excellent condition.
Jan-Carles